Please take note that we have received reports from several customers advising us that they have received a suspicious email. This email is setup to look like it is coming from our company and is requesting that you reply to the email with your personal information.

It is not our policy to request such information through email unless it has been approved by the customer. We prefer to speak with the customer directly when requesting information pertaining to usernames or passwords.

Below is a copy of such an email. Please review the email below and let me point out home factors that you can use to determine if an email is legitimate.

----- Original Message -----
From: "System Administrator" <webupgrademaintenance2010@gmail.com>
To: <undisclosed-recipients:>
Sent: Sunday, May 01, 2011 10:29 PM
Subject: ROUTE2.PE.CA WEBMAIL TEAM SUPPORT UPDATE/MAINTENANCE OF USER
ACCOUNT


DEAR ROUTE2.PE.CA USER

Due to the congestion on all route2.pe.ca Accounts,
ROUTE2.PE.CA WEBMAIL TEAM would be shutting down all unused Accounts.

We will be conducting our regularly scheduled maintenance, to
ensure that we provide the highest quality in Internet
connectivity and services to customers. Your connectivity and
services with us may be interrupted for short periods during the
maintenance window.We will also ensure minimal disruption to
services where possible.

In order to enable us perform quality maintenance on your
Internet access and e-mail service, please you must reply to this
e-mail message confirming your route2.pe.ca account details
with us.

Do confirm your account details below.

1. First Name & Last Name:
2. Full Login Email Address:
3. Username:
4. Password:
5. Retype Password:
6. Questions or Comments:


NOTE: Failure to respond to this e-mail message may result to
technical problems on your Internet access and e-mail service.

YOU ARE REQUIRED TO CONFIRM YOUR WEBMAIL IDENTITY WITH THE
WEBMAIL TEAM BY SIMPLY REPLYING TO THIS EMAIL WITH THE REQUESTED
DETAILS.

Warning!!! Account owners who fails to update his or her account
on receiving this notice might loose his or her account.

Thank you for using route2.pe.ca.

route2.pe.ca Support.
ROUTE2.PE.CA WebMail Team"
Copyright C2011 route2.pe.ca All rights reserved

1. The first thing to look for is who the email came from. In the
below email it says ""System Administrator"
webupgrademaintenance2010@gmail.com".

- Any emails from us will have an email address containing
"@route2.pe.ca" or "@summerside.ca".


2. The next thing is to look at the end of the email and the signature.
Each of us at Route2 will sign the email with our own name and include our
signature.


Most importantly if you have any doubts then it is better to be safe than
sorry. At any time feel free to contact customer support and we will be
able to confirm whether or not the email is legitimate.